We’re looking for passionate and energetic Reservation & Ticketing Officers to join our growing team and create unforgettable experiences for our members and customers.

Responsibilities:

• Provide excellent customer service to clients and attend phone calls at all times.
• Make reservations, issue tickets, process refunds, effect reconfirmation and other related services as requested by clients (Leisure, Corporates, Travel Agencies, Group Bookings and others).
• Apply tariff principles, rules and regulations to quote airfares relative to the itinerary as per clients’ requirements.
• Advise and propose to customers about air and non-air services including visa, travel insurance and other services.
• Handle complaints and follow up until resolution.
• Retrieve, prepare and keep records of Daily Sales Activities and other reports as required by Airline and /or Management.
• Handle Flight disruptions as per Airline procedures.
• Invoicing, cashing in, issuing receipts, and filling in bank deposit slips.
• Work in line with airline standards.
• Keep Client database updated with passenger records and post-trip feedback.
• Debtors’ chasing.
• Any cognate duties as required.